Frequently Asked Questions

Norton Issue July 9, 2015, “AMP3dj.OCX” missing or invalid
Last Updated 3 years ago

Yesterday, July 9, 2015 Norton antivirus and Symantec 360 antivirus performed nightly update.
This update created a "false positive" on an audio component used in Start-Stop Universal and Start Stop OmniVersal software.
“Component ‘amp3dj.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid"
Patch for Component error: “AMP3dj.OCX” missing or invalid
For StartStop Universal and StartStop Omniversal
  1. Disable Norton: Locate the Norton Antivirus icon in the notifications area next to the system clock. Click the arrow next to the notification area if the Norton Antivirus icon isn't visible. Right-click the Norton icon. A new pop-up menu with a variety of security settings opens. Click "Disable Antivirus Auto-Protect." If prompted, specify the amount of time you want to disable the security program.
  2. Run this Patch.
    This patch updates the audio components that were flagged by Norton as a false positive.
  3. Reboot your computer
  4. Launch the StartStop Universal or StartStop Omniversal software again.
  5. Re-enable your Norton Antivirus
Test your StartStop product again

Users with StartStop Universal version 12.0.11 or StartStop Omniversal 2.0.17
or higher wont encounter this error.
Download this Tech Bulletin here (.pdf).

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